Return and Refund Policy

Effective Date: 3/09/2024

At CoELLE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day return policy under the following conditions:

1. Return Eligibility:

• You may return your candles within 14 days of the delivery date for a full refund providing:
  • The candles is/are unopened and unused, and in it's original packaging.
  • We cannot accept returns for candles that have been lit, damaged, or show signs of use.

2. Return Process:

• To initiate a return, please contact our customer service team at candlehelp@coelles.com with your order number as a subject and the reason for the return.
• Our team will provide you with instructions on how to return the item.

3. Refund Process:

• Once we receive your returned item and confirm that it meets the return eligibility criteria, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 5 business days for the refund to reflect in your account.

4. Shipping Costs:

• Please note that shipping costs incurred during the original purchase are non-refundable. 
• Return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent).

5.  Delivery:

• Standard delivery 3-5 business days via An Post IE within Ireland

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
• We appreciate your understanding and support, and we are here to ensure your shopping experience with us is enjoyable. If you have any questions regarding our refund policy, please feel free to reach out to us.

You can reach us at candlehelp@coelle.com for any questions or queries.